Hello all! I am Joseph Ziegler, a systems engineer at Uber Technologies based in San Francisco, California. I've been living in the Bay area for around 4 years now and loving every minute of it.
I am an experienced IT professional with 5+ years experience working in the technical industry including experience in support, Linux administration, server automation, Windows, Mac OS X, ChromeOS, mobile devices, and TCP/IP networking. Experience supporting a large corporate-level infrastructure at a very fast-paced environment. I am able to support a large user-base, mostly under pressure, including campus-wide outages, helping several people at once with all different aspects of IT-related issues. Proven ability to drive projects on my own and having a positive impact on a company's infrastructure.
I am very interested in new technology, TCP/IP networking, system administration, and automation. I am ready to learn new things and to make a difference in the world with today's computer systems. My ambition is to utilize my diverse background and technical experience to make a positive impact on my future career and the world.
My passion is technology. Working in the technical industry is my dream and I do whatever I can to learn every single day and make a huge impact on the corporate infrastructure
Systems Engineer I on the Tech Services, Corp Site Reliability Engineering Team. Our mission is to ensure a durable approach to engineering for all corporate systems through proactive design, automation, and metrics.
Provided onsite, phone, email, and chat support for end user systems and applications.
Encountered all major desktop and mobile OS’s (Windows, Mac, Linux, ChromeOS, Android, Blackberry, etc) and a sophisticated userbase with technically challenging support cases. I supported Google employees directly and remotely, including support with Google's internal tools and applications. In this role, I also took on small to medium-sized IT projects, which impacted all Google campuses globally.
Managed the entire company infrastructure including servers, workstations, networking routers and switches, and a PBX phone system. I dealt with many operating systems including Windows (XP, Vista, 7 Server 2003, Server 2008), Mac (OS X Lion), and Linux (Ubuntu Desktop, Ubuntu Server, Mint, and Fedora). I also performed various tasks such as added/removed users and groups in Active Directory, installed new operating systems when necessary, maintained the backup system, and maintained networking equipment, if needed.